Terms & Conditions

Welcome to Pahlii, operated by Pahlii Threadss (GSTIN: 09ARAPM2563P1ZB). By accessing or using www.pahlii.com creating an account, or purchasing products from our website, you agree to be bound by the following Terms and Conditions.

1. Amendments to Terms and Conditions: Pahlii (www.pahlii.com) reserves the right to modify, update, or amend these Terms and Conditions from time to time, as required. Any changes will become effective once they are published on www.pahlii.com, unless otherwise stated.

We encourage customers to review these Terms and Conditions periodically to stay informed of any updates.

2. Online Payment: Customers may create an account on www.pahlii.com using their email address and a password of their choice. You are responsible for maintaining the confidentiality and security of your account credentials. Any order placed through your registered account will be considered to have been placed by you unless you notify us promptly of any unauthorized access or activity.

You are responsible for providing accurate and complete information while creating your account and placing an order.

3. Terms of Operations: Pahlii (www.pahlii.com) reserves the right to suspend or cancel any of its services at any time without any prior notice. All outstanding orders will, however, be fulfilled or fully refunded. Pahlii(www.pahlii.com) reserves the rights to refuse services to anyone at any time without assigning any reasons for the decision. Pahlii(www.pahlii.com) will not be responsible for any damage caused to anyone by the use of its website. Pahlii also reserves the right to refuse or cancel orders in cases of suspected fraud, misuse of the website, incorrect information, payment issues or other legitimate business reasons.

4. Product Information: We make every reasonable effort to display product colours, fabrics, designs and descriptions as accurately as possible. However, the actual colour of a product may vary slightly due to photography, lighting conditions, screen settings or device displays. For handcrafted, handwoven or artisan-made sarees, minor variations in weave, colour, print, embroidery, Zari, texture or finish may occur. Such variations are inherent to handcrafted products and are not necessarily considered defects. Customers are advised to carefully review the product description, images, fabric details and care instructions before placing an order.

5. Warranty and Liability: Pahlii(www.pahlii.com) will not be responsible for any damage arising out of the use of the products shipped to the members or the products bought through “www.pahlii.com”. We accept no liability for any delay or failure to perform our obligation under this Terms and Conditions if such a delay or failure is due to the circumstances beyond our reasonable control.

6. Pricing and Payments: All product prices displayed on www.pahlii.com are in Indian Rupees (INR) and will be subject to applicable taxes, shipping charges or other charges, wherever applicable. Pahlii(www.pahlii.com) reserves the right to revise product prices, offers and discounts at any time. However, changes in price will not affect orders that have already been successfully placed and confirmed, except where an obvious pricing or technical error has occurred.

7. Copyright and Intellectual Property: All information displayed on the website is protected by copyright and other intellectual property laws. This site is designed, updated and managed independently by www.pahlii.com. No content from the website may be copied, reproduced, modified, republished, distributed, displayed, sold or commercially exploited without prior written permission from Pahlii. Unauthorized use of our intellectual property may result in appropriate legal action.

8. Damaged Products: Our team carries out rigorous quality checks before shipping out the products to our customers. However, damages caused in transit after the product has been shipped is beyond our control. If you receive damaged product in your order, we will replace it with another piece of the same or similar kind based on our stocks. Kindly email us at connect@pahlii.com to inform us about the damage along with its picture within 24 hours of delivery. 

To help us assess the issue, please provide:

  • Your order number
  • Clear photographs of the product and the damaged/defective area
  • Photographs of the outer and inner packaging
  • An unboxing video, wherever available

Once the issue has been reviewed and approved by our team, we will explain you the next steps. We will not entertain any information about damage received after 24 hours from the time you received your order. 

Please retain the original packaging, tags and product until the issue has been resolved.

9. Missed Delivery / Return to Origin (RTO): Customers are requested to provide an accurate delivery address and contact number and remain available to receive the shipment. Our logistics partners attempt thrice to deliver your shipment. However, for orders which are not collected at your end will be returned to us. We will re-ship the order at your request for an additional ₹250. All Cash-on-Delivery orders that are returned to us will be re-shipped only after the payment for the same is made online along with the additional shipping charges. 

10. Order Cancellation, Returns and Store Credit: Order cancellations, returns and exchanges will be governed by Pahlii's Cancellation, Return & Exchange Policy published on the website.

Where a return is approved for store credit, the eligible amount will be issued in the form of a coupon/store-credit code valid for 12 months from the date of issue, subject to the terms specified in our Return & Exchange Policy.

Products purchased under clearance sales, final sales or specifically marked non-returnable/non-exchangeable offers may not be eligible for return or exchange, except where required under applicable law.