Frequently Asked Answers & Questions
1. What kind of sarees does Pahlii offer?
Pahlii offers thoughtfully curated sarees across a variety of fabrics, weaves and styles. We also deal in authentic Handloom Sarees. Please refer to each product page for specific fabric, colour, design and blouse details.
2. Are the saree colours exactly the same as shown in the pictures?
We make every effort to represent colours as accurately as possible. However, slight colour variations may occur due to photography, lighting and individual screen settings.
3. Do all sarees come with a blouse piece?
Blouse-piece availability varies by saree. Please check the individual product description for details regarding the blouse piece, colour and fabric.
4. Are your sarees handloom or handmade?
Where a saree is handloom, handcrafted, handwoven or hand-embroidered, it will be clearly mentioned in the product description. Small irregularities in handcrafted products are part of their unique character and should not necessarily be considered defects.
5. Do you deliver across India?
Yes. Pahlii delivers to serviceable PIN codes across India.
6. How long does delivery take?
Orders are generally processed and dispatched within the timeline mentioned in our Shipping Policy. Delivery time depends on your location and the courier service.
7. Is Cash on Delivery (COD) available?
Yes, COD is available for eligible orders and serviceable PIN codes. Cash-handling charge of ₹150 is applicable for all COD orders within India.
8. Do you offer free shipping?
Free shipping is available on eligible prepaid orders within India. Please refer to our Shipping & Delivery Policy for current shipping and COD charges.
9. How do I initiate a return?
Write to us on the connect@pahlii.com or WhatsApp us your details on +91-9811579312 to initiate the return or exchange. Read our Return & Refund Policy for full details.
10. Can I cancel my order?
Cancellation requests can be made within 24 hours of placing the order, provided the order has not already been processed or dispatched. Once dispatched, the order cannot be cancelled.
11. Can I return a saree?
Yes. A return request must be raised with Pahlii within 24 hours of delivery.
The saree must be unused, unworn, unwashed and unaltered, with its original tags and packaging intact. Sarees with fall/pico done or blouse pieces that have been cut or stitched are not eligible for return.
All returns are subject to a quality check.
12. Will I receive a refund for my return?
For an approved change-of-mind return, we do not provide a cash or bank refund. The eligible product value will be issued as Pahlii Store Credit in the form of a coupon code, subject to our Return Policy.
13. How long is my Store Credit valid?
Pahlii Store Credit is valid for 12 months from the date of issue and can be used towards a future purchase from Pahlii.
14. Can I return a product purchased using Store Credit?
Products purchased using Store Credit are considered Final Sale and are not eligible for another preference-based return, exchange or Store Credit.
This does not apply if you receive a verified damaged, defective or incorrect product or where otherwise required under applicable law.
15. Who pays for return shipping?
For a regular preference/change-of-mind return, the return shipping cost is borne by the customer.
For a verified damaged, defective or incorrect product, Pahlii will provide an appropriate resolution in accordance with our Return Policy.
16. Can sale products be returned?
Products specifically marked Clearance, Final Sale or Non-Returnable are not eligible for regular returns or exchanges. This does not affect remedies available for verified damaged, defective or incorrect products or rights under applicable law.
17. Can I exchange my saree?
Our regular return process works through Store Credit rather than direct exchange. Once an eligible return is approved and passes our quality check, Store Credit is issued so you can select another saree of your choice.
18. How can I contact Pahlii?
For order, delivery, return or product-related queries, please contact Pahlii Customer Care through the email address or customer-care number mentioned on our Contact Us page.
We’ll be happy to assist you.