Privacy Policy

At Pahlii, operated by Pahlii Threadss, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and share your information when you visit www.pahlii.com, place an order, contact us or otherwise interact with Pahlii.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website, place an order, create an account, contact us or interact with Pahlii, we may collect information such as:

  • Name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Order and purchase information
  • Payment and transaction-related information
  • Return, Store Credit and customer-support information
  • Communications you send to us
  • Device, browser, IP address and website-usage information
  • Cookies and similar technologies
  • Marketing preferences, where applicable

We only collect information that is reasonably necessary to provide and improve our services, fulfil orders, communicate with you and operate our business.

2. PAYMENT INFORMATION

Payments made on our website may be processed through authorised third-party payment gateways and payment service providers.

Pahlii does not ordinarily directly store your complete debit card, credit card, UPI PIN, CVV or banking credentials. Payment information is processed by the applicable payment service provider in accordance with its own security and privacy practices.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and confirm your orders
  • Arrange shipping and delivery
  • Provide order and delivery updates
  • Process cancellations, returns and Store Credit
  • Respond to your questions and customer-service requests
  • Verify transactions and help prevent fraudulent activity
  • Improve our website, products and customer experience
  • Maintain business and transaction records
  • Send service-related communications
  • Sends promotional messages, offers or updates where you have consented or where otherwise permitted by law
  • Comply with legal, tax, accounting and regulatory requirements

4. SHIPPING & DELIVERY PARTNERS

To fulfil your order, we may share necessary information such as your name, mobile number, shipping address and order details with courier, logistics and delivery partners. Such information is shared only to the extent reasonably necessary to process, ship, track and deliver your order or manage an approved return.

5. THIRD-PARTY SERVICE PROVIDERS

We may use trusted third-party service providers to operate our business, including providers for:

  • Website and e-commerce hosting
  • Payment processing
  • Shipping and logistics
  • Order management
  • Customer support
  • Email and SMS communications
  • Analytics
  • Advertising and marketing
  • Fraud prevention and security

These service providers may process personal information as necessary to provide their services. Our website may also contain links to third-party websites. Their privacy practices are governed by their own policies, and Pahlii is not responsible for the privacy practices of independent third-party websites.

6. COOKIES & WEBSITE TECHNOLOGIES

Pahlii and its service providers may use cookies and similar technologies to help our website function properly and understand how visitors use our website.

Cookies may be used to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Improve website functionality
  • Understand website traffic and performance
  • Measure marketing effectiveness
  • Personalise relevant content or advertising, where applicable

You may manage cookies through your browser settings and, where available, through the cookie/privacy controls provided on our website. Disabling certain cookies may affect some website functionality.

7. SHOPIFY & THIRD-PARTY SERVICES

Our online store may be hosted through Shopify and may use other third-party applications or services to provide website, payment, communication, analytics, advertising or operational functionality. These providers may process information in accordance with their own privacy practices and applicable laws.

8. MARKETING COMMUNICATIONS

If you choose to receive marketing communications from Pahlii, we may send you information about:

  • New collections
  • Product launches
  • Offers and promotions
  • Restocks
  • Brand updates

You may opt out of promotional communications using the unsubscribe option provided in the communication or by contacting us. You may still receive essential transactional communications relating to your orders, payments, deliveries, returns or Store Credit.

9. HOW WE SHARE YOUR INFORMATION

Pahlii does not sell or rent your personal information as a standalone business activity. We may share necessary personal information with trusted service providers, professional advisers, government authorities or other parties where required to:

  • Fulfil your order
  • Process payments
  • Deliver products
  • Operate our website
  • Provide customer support
  • Prevent fraud or misuse
  • Comply with applicable law
  • Protect our legitimate legal rights

10. DATA SECURITY

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore encourage customers to keep their passwords, OTPs and account information confidential and never share sensitive payment credentials with anyone claiming to represent Pahlii.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, taxation, fraud prevention and compliance with legal obligations. Certain transaction and business records may need to be retained for longer periods where required by applicable law.

12. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

  • Request information about the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion or erasure where legally applicable
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Raise a grievance regarding the handling of your personal information

Some information may need to be retained where required for legal, taxation, fraud-prevention, accounting or legitimate dispute-resolution purposes. To exercise an applicable privacy right, please contact us using the details provided below.

13. CHILDREN'S PRIVACY

Pahlii's website and products are intended for general adult shoppers and are not specifically directed towards children. We do not knowingly seek to collect personal information from children in a manner inconsistent with applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

14. RETURNS & STORE CREDIT INFORMATION

When you request a return, we may collect information necessary to verify and process the request, including:

  • Order details
  • Reason for return
  • Product photographs
  • Unboxing videos, where applicable
  • Courier/tracking information
  • Communications relating to the return

This information may be used to process the return, conduct quality checks, prevent fraudulent claims and issue eligible Pahlii Store Credit/Coupon Codes in accordance with our Return Policy.

15. LEGAL DISCLOSURES

We may disclose personal information where reasonably necessary to comply with applicable laws, court orders, regulatory requirements or lawful requests from government authorities. We may also disclose information where necessary to protect Pahlii, our customers or others against fraud, security threats or unlawful activity.

16. CHANGES TO THIS PRIVACY POLICY

Pahlii may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable laws. The updated Privacy Policy will be published on this page along with the revised Last Updated date. We encourage you to review this page periodically.

17. YOUR ACCEPTANCE

By using our website, you acknowledge that you have read and understood this Privacy Policy. Where consent is required for a particular use of your personal information, we will seek such consent as appropriate.

18. CONTACT & GRIEVANCE

If you have any questions about this Privacy Policy, the practices of this site or your dealings with this site please contact us as per details on ‘Contact Us’ page.