Shipping & Delivery Policy
Shipping & Delivery - India
At Pahlii, we take utmost care to ensure that your sarees reach you safely and in perfect condition. We work with trusted logistics partners to provide reliable shipping and delivery services across India.
Shipping Within India: Pahlii ships to all the pin codes in India. We have partnered with best logistics services to ensure that your products are handled professionally and delivered on time.
Order Processing & Dispatch: Orders are generally processed and dispatched within 1–2 working days from the date of order confirmation. During sale periods, festive seasons or unusually high order volumes, dispatch may take up to 3–5 working days. In case of any delays in processing your order, we will intimate you and inform you regarding possible delays.
Order Delivery: Once your order has been dispatched, the estimated delivery timeline is:
- Metro cities: approximately 2–3 working days.
- Non-metro cities and other locations: approximately 5–7 working days.
Please note that these timelines are estimates and may vary depending on the delivery location, courier serviceability, weather conditions, public holidays, operational issues or other circumstances beyond our reasonable control.
Shipping Charges: Pahlii offers free shipping for all prepaid orders within India. Shipping charges/Cash-handling charge of ₹150 is applicable for all COD orders within India.
Delivery Attempts & Undelivered Orders: Please ensure that the shipping address, PIN code and contact number provided while placing your order are complete and accurate.
Our logistics partner will make delivery attempts as per their standard delivery process.
If an order is returned to Pahlii due to an incorrect/incomplete address, customer unavailability, refusal to accept the shipment or repeated unsuccessful delivery attempts, it will be treated as a Return to Origin (RTO).
If you request re-shipping of such an order, an additional ₹250 re-shipping charge may apply.
For COD orders returned to us due to unsuccessful delivery, the order will be re-shipped only after the full order value and applicable re-shipping charges are paid online in advance.
Delayed Delivery: While we work closely with our logistics partners to ensure timely deliveries, Pahlii cannot guarantee a specific delivery date.
Occasional delays may occur due to circumstances beyond our reasonable control, including courier disruptions, weather conditions, strikes, natural events, government restrictions, festive-season volumes or other operational issues.
Such delays will not automatically make an order eligible for cancellation or refund once it has been dispatched, except where required under applicable law or otherwise provided under our Cancellation/Return Policy.
Damaged or Tampered Packages: If the outer packaging appears significantly damaged or tampered with at the time of delivery, we recommend taking photographs/ video of the package before opening it.
If the product received is damaged, defective or incorrect, please contact us at connect@pahlii.com within 48 hours of delivery, along with your order details and supporting photographs.
Such cases will be handled in accordance with our Return & Exchange Policy.